More Appointments. Fewer No-Shows. Better Patient Outcomes.
Your AI Agent books appointments 24/7 on WhatsApp and web, Journey Orchestration fires automated reminders that cut no-shows by 58%, and care coordinators respond from the Unified Inbox with full patient context every time.
Quick setup
Most teams see ROI within 30 days
The Healthcare challenge
Why patients don't show up and how to fix it
Booking friction, reminder gaps, and lack of patient context, the three operational failures that fill empty appointment slots.
Appointment booking is slow and fragmented
Patients call during business hours, wait on hold, and sometimes give up. 30–40% of appointment intent is lost before booking. Every missed call is clinical capacity wasted.
Your AI Agent — the AI Appointment Agent — handles booking, rescheduling, and cancellation 24/7 via WhatsApp or web, so patients book in under 2 minutes.
No-shows waste clinical capacity
Without timely reminders, 25–40% of appointments are missed in healthcare. SMS alone isn't enough, patients ignore single-channel reminders that arrive days in advance.
Journey Orchestration sends a multi-step reminder sequence automatically, WhatsApp 48h before, SMS 24h before, automated call 2h before, reducing no-shows by 58%.
Care coordinators lack patient context
When a patient calls, coordinators have no visibility into their appointment history, condition, last consultation, or communication preferences. Every interaction starts from scratch.
The Engagement CRM keeps every patient's profile current, conditions, appointments, last interactions, preferred channels, and the Unified Inbox surfaces it beside every message.
Patients book 24/7. No hold music. No admin.
Most patients give up when they can't get through on the phone. Your AI Agent — the AI Appointment Agent — handles the entire scheduling flow via WhatsApp, department selection, doctor preference, available slot confirmation, and instant booking, 24/7, without any admin involvement, while the Engagement CRM logs the patient record automatically. Post-booking, Journey Orchestration fires a multi-step reminder sequence on its own: WhatsApp 48h before, SMS 24h before, and an automated call 2h before. Two-way confirmation via WhatsApp cuts no-show rates by 58%.
Priya Sharma
Recent Interactions
Post-visit follow-up call completed
Lab results sent via WhatsApp
Medication reminder email opened
The right health message for the right patient.
A 65-year-old diabetic patient due for a quarterly check-up needs a completely different message than a 30-year-old who had a dermatology consultation six months ago. Journey Orchestration segments your patient database, built on the Engagement CRM's condition, department, last visit, and age-group data, then delivers hyper-personalized WhatsApp campaigns including preventive care reminders, vaccination alerts, and specialist referral prompts. Clinically relevant outreach drives 4× more appointments than generic broadcast messages.
Every patient. Every touchpoint. One place.
Care coordinators juggle phone calls, WhatsApp messages, and appointment management across disconnected tools. The Unified Inbox consolidates every patient conversation, whether started by the AI Agent or your team, regardless of channel, into a single screen, with the Engagement CRM's full patient profile, conditions, appointment history, last consultation notes, and preferred communication channel, in a real-time sidebar. Team assignment ensures every inquiry has a clear owner. The result: coordinators respond with full context instantly, handle 3× more patients, and reduce administrative workload by 40%.
Engagement Timeline
Confirmed appointment for Thursday, 4:00 PM
AI call completed · Symptoms logged · Booked with Dr. Mehta
48h reminder sent · Confirmed attendance
Opened: Pre-visit prep instructions
Segments
“Patients now get instant answers to appointment and department queries through the Geta.ai chatbot, even outside OPD hours. It's reduced the load on our front desk team and improved the overall patient experience.”
Shalinitai Meghe Hospital
One patient, seven modules, one unbroken record.
A missed call is a lost patient and an empty slot. Here is what each module contributes between the first search and the annual recall — and what it hands to the next.
- STEP 1Web Agent
Sits on the department and treatment pages and answers what a patient actually asks before booking — do you treat this condition, which consultant, is it covered by my insurer, how soon can I be seen — then offers the next available slot.
Hands on: the department, the stated concern and the urgency, so the enquiry arrives already triaged instead of as a blank callback request.
- STEP 2Lead Capture
Takes the phone number and consent inside the conversation, at the moment the patient wants the appointment confirmed — not on a separate form they abandon at the third field.
Hands on: a reachable, consented contact, with the consent itself recorded against the profile rather than assumed.
- STEP 3Contact Profiles
Builds one timeline per patient: every enquiry, every appointment booked, attended or missed, and which department each belonged to. Front-desk staff stop asking questions the patient already answered online.
Hands on: a single history, so the next conversation starts from what happened last time instead of from nothing.
- STEP 4Dynamic Segments
Groups patients by where they actually are — enquired but never booked, booked for this week, attended and due a follow-up, missed an appointment, overdue an annual check — and re-sorts them as that changes.
Hands on: the decision about which reminder or recall flow applies, so a no-show and a due-for-recall patient never receive the same message.
- STEP 5Journey Orchestration
Runs the flows that protect the schedule: booking confirmation, a reminder at 24 hours and again at 2 hours with directions and preparation instructions, post-visit care notes, and an annual recall timed from the last visit.
Hands on: reminders that land early enough for the slot to be re-filled if the patient cannot make it — which is where no-show cost is actually recovered.
- STEP 6WhatsApp & Messaging
Delivers each step where it will be read, with the clinic location pin, the consultant's name and any fasting or preparation instructions inline. Voice and SMS cover patients who do not use WhatsApp.
Hands on: replies — and anything clinical arrives in the Unified Inbox for a human, with the patient's full history already attached rather than a bare phone number.
- STEP 7Journey Analytics
Shows which departments and sources fill which slots, and no-show rate broken down by segment and by how far ahead the reminder was sent.
Feeds back: the evidence to retime the reminders — the one variable that moves no-show rate — and to see which departments are under-booked before the week starts.
And then it compounds
Every visit and every no-show sharpens the next cycle. Attended patients move into recall, repeat no-shows get their reminders moved earlier, and the reminder timing that actually protects your schedule is set from your own attendance data rather than a default — so the same seven modules fill more slots each quarter without anyone rebuilding a flow.
Every step above is a module you already have on the Geta.ai plan — not an add-on, not a separate tool to integrate. Healthcare teams switch them on in the order that matches how they already sell and serve.
How It Works
From Patient Inquiry to Attended Appointment
One system, four steps: the AI Agent, Journey Orchestration, Engagement CRM, and Unified Inbox working together from the moment a patient reaches out to the moment they complete their visit and receive follow-up care.
AI Agent books the appointment instantly, on WhatsApp or web
Patients reach out via WhatsApp, your website chat widget, or a QR code at your clinic. The AI Appointment Agent guides them through department selection, doctor preference, and available slots, and confirms the booking, 24/7, no admin involvement required for routine scheduling.
Journey Orchestration follows up automatically
A multi-step reminder sequence fires on its own, WhatsApp 48 hours before, SMS 24 hours before, an automated call 2 hours before. Patients confirm or reschedule directly. After the visit, a post-visit Journey delivers care instructions, medication reminders, and satisfaction surveys.
Engagement CRM keeps the patient record current
Condition, appointment history, last consultation, and preferred communication channel update automatically after every booking and message, so the record is always accurate without manual entry.
Care coordinator responds from the Unified Inbox
When a patient needs a human, the coordinator sees the full profile already assembled beside the conversation, appointment history, condition, and preferred channel, and urgent cases are flagged for immediate attention.
See it in action
“Need to book a cardiology appointment this week, mornings if possible”
Next available morning slot with a cardiologist is offered instantly. Once booked, Journey Orchestration fires the 48h/24h/2h reminder sequence automatically.
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