Where Your AI Agent Hands Off to Your Team.
WhatsApp, Web Chat — every conversation your AI Agent escalates lands here, in a shared workspace with the full CRM profile visible beside it. Respond faster, close more.
All Channels, One Workspace
Every inbound WhatsApp message and Web Chat conversation appears in a single shared inbox. Your team sees everything in real time, with no switching between separate tools. First-response time drops dramatically when conversations are never missed.
Smart Routing & Assignment
Auto-route conversations based on team capacity, lead stage, or custom rules. High-value contacts go to senior advisors. Round-robin balances load. SLA timers alert before a contact goes cold.
CRM Context Panel
The full contact profile appears beside every conversation — name, stage, budget, segments, active Journeys, and engagement timeline. Your team responds with full context from the very first message.
Team Performance Analytics
Track first-response time, resolution rate, conversation volume, and SLA compliance per team member and channel. Identify bottlenecks and reallocate capacity toward your highest-ROI conversations.
Explore More Engagement CRM Features
The Unified Inbox works seamlessly with the full Geta.ai platform.
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